Ace Jackets Customer Guarantee / Return & Exchange Policy
We guarantee the quality of every item we sell. We want you to be totally satisfied with your garment. If you are not completely satisfied with your purchase, simply return it within 30 days from date of receipt for a replacement, credit or refund (shipping charges are not refundable).
A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ALL RETURNS, AND MUST BE WRITTEN ON RETURN SHIPPING LABEL. You may receive a Return Authorization Number by logging into your "My Account" page on our website, contacting us at 1-610-524-1149 or by email at [email protected]
After notifying Ace Jackets of the return, items must be received by Ace Jackets within 7 days. We inspect all returns prior to processing any replacements, exchanges or refunds. All original tags must be still attached on the garment. Items damaged while opening shipping package (cuts, slices, scrapes, punctures, etc.) are non-returnable. Should we receive returns with any indications of wear, or with odors from cigarettes, cigars, perfumes, etc., we will ship back to Customer at their expense. Shipping and handling charges are non-refundable. Sorry, custom orders, Closeout & Clearance items and/or International orders are FINAL SALE, and non-returnable. International Customers are responsible for any and all VAT, duties, taxes, fees, etc. at the destination country. We will ship the first exchange within the continental US free of charge; additional exchange shipments are subject to additional shipping and handling charges of $19.95. Refunds will be credited the full amount less $10 for restocking expenses; we will offer a $10 credit should the same customer repurchase any item from Ace Jackets within a one year period. When you return an item, please indicate the reason for the return. Please note: unauthorized returns, or returns after 30 days of receipt are subject to a 25% restocking fee. You may want to insure your return; we cannot be responsible for lost, misdirected or damaged returns. Cost of return shipping is the responsibility of the Customer. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Once RA Number has been assigned, you may return items in their original packaging to:
LPI - Ace Jackets
407 E. Lincoln Hwy
Exton, PA 19341
Recently, we added the following Guarantee for our Customers:
- Price Protection Guarantee: If a Customer purchases an item on Ace Jackets and is placed on Special within 30 days of receipt, we will refund the price difference. Just contact our Customer Support department and we will gladly credit difference back to the original form of payment.